Terms & Conditions

Terms and Conditions

Welcome to Rally Inc. By accessing or using our services, you agree to abide by the terms and conditions outlined below. Please read them carefully.

How to Order

We make ordering simple and convenient. Choose your preferred method:

• Email: [email protected]
• Online Shop: https://www.rallyinc.com (Log in required)
• Customer Service: Call us at 713-957-8555 or 1-800-337-2559
• Fax: 713-316-0536

Our Customer Service Department operates Monday through Friday, 9:00 A.M. to 5:00 P.M. (CT).

Note: Orders are subject to acceptance. Rally Inc. reserves the right to refuse service at any time. By accepting goods from Rally Inc., clients agree to these terms and conditions.

Catalogs

Explore our wide range of supplies, equipment, and pharmaceuticals online at https://www.rallyinc.com.

Special Orders

Can’t find what you need? Contact our Sales or Customer Service Team for assistance.
Important: Special Order Items are non-returnable.

Pricing

• Prices may vary due to manufacturer adjustments or other uncontrollable factors.
• Customers are responsible for all applicable federal, state, or local taxes.

Payment

• Payment is due 30 days from the statement date.
• Accepted payment methods: Check, Visa, MasterCard, American Express, Paypal or Zelle.
• Returned Check Fee: $75.00
• Late Payment Fee: 1.5% per month (18% annually) on past-due balances.

Rally Inc. reserves the right to suspend shipments for overdue accounts and pursue collection actions if necessary.

Remittance Address:
Rally Inc., Billing Department
5213 Tacoma Drive, Bldg C
Houston, TX 77041

Shipping

• Stocked items ship within 2-3 days ARO from our Houston, TX distribution center.
• Backordered items' ETA will be communicated.
• Orders are shipped via FedEx, UPS, or USPS. Standard shipping is FedEx/UPS Ground unless Next Day AM is requested ($50 fee).

Additional Shipping Fees:

• Just-In-Time Delivery: $50/order
• Controlled Substance Fee: $25/order
• Refrigerated Items: $15/order

For palletized orders, freight delivery will be coordinated. Delivery specifics and costs will be provided during processing.

Return Policy

• Errors by Rally Inc.: No return charges or restocking fees.
• Authorization Required: Contact Customer Service to request a Return Goods Authorization (RGA). Unauthorized returns will be refused.

Return Conditions:

• Returns must be received within 30 days in saleable condition.
• A 25% restocking fee applies.

Non-Returnable Items:

• Controlled Substances
• Diagnostic Test Kits
• Discounted/Sale Products
• Drop-Shipped or Special Order Items
• Hazardous Materials
• Products Shipped on Ice or Dry Ice
• Opened/Defaced Items
• Used Instruments & Equipment
• Compressed Gas Tanks
• Seasonal Injectables/Vaccines

Damages, Shortages, Claims :

Rally, Inc. exercises the utmost care and caution in the fulfillment of customer orders; however, the following should be observed by client:​

• All deliveries should be inspected for shipping damage before accepting delivery.
• If damage has occurred, customers should note the extent of the damage on the freight bill and contact Rally Inc. immediately.
• Claims for loss or damage in transit must be entered and prosecuted by Customer.
• In no event will Rally Inc. be held liable for any damages or expenses caused by delay in delivery.
• Customers shall have one (1) day from the date of delivery to inspect the products and to reject any or all products which are defective or nonconforming.
• Defective product requires a written complaint documenting specific issue(s).  Complaint is to be sent to the Manufacturer for defective investigation(s).
• All return freight charges for Products that are deemed to be not defective or nonconforming are the responsibility of the Customer.
• All Product shortages must be reported to Rally's Customer Service at 1-800-337-2559, within one (1) days of invoice date.

Warranty :

The warranties (if any) on the Products sold hereunder are only those of the manufacturer, assembler or packager of the Product, as stated in any warranty accompanying such Products, and Rally Inc. makes no warranty, express or implied, with respect thereto. DISCLAIMER RALLY INC. DISCLAIMS ANY RESPONSIBILITY WHATSOEVER TO CUSTOMER OR TO ANY OTHER PERSON FOR INJURY TO PERSON OR DAMAGE TO OR LOSS OF PROPERTY OR VALUE CAUSED BY ANY PRODUCT THAT HAS BEEN SUBJECTED TO MISUSE, NEGLIGENCE, OR ACCIDENT; OR MISAPPLIED; OR MODIFIED OR REPAIRED BY UNAUTHORIZED PERSONS; OR IMPROPERLY INSTALLED. IN NO EVENT SHALL RALLY INC.BE LIABLE FOR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) FROM ANY CAUSE, INCLUDING WITHOUT LIMITATION, DAMAGES RESULTING FROM ANY UNAVAILABILITY OF, DEFECT IN, OR MISSHIPMENT OF PRODUCTS, REGARDLESS OF WHETHER SUPPLIER HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH LOSS, DAMAGES, CLAIM OR DEMAND. RALLY INC.’S LIABILITY ON ANY CLAIM FOR LOSS, COST, DAMAGE, EXPENSE OR OTHER LIABILITY ARISING OUT OF OR CONNECTED WITH THESE TERMS AND CONDITIONS, OR ANY OBLIGATION RESULTING THEREFROM, OR THE MANUFACTURE, SALE, DELIVERY, RESALE, REPAIR, SERVICE, OR USE OF ANY PRODUCT (INCLUDING BUT NOT LIMITED TO LOSS LIABILITY ARISING FROM BREACH OF CONTRACT) SHALL IN NO CASE EXCEED THE PRICE OF SUCH PRODUCTS INVOLVED IN SUCH CLAIM. Product Changes Factors beyond Rally Inc.’s control and the need for continuing improvements of Products require the making of changes in Products from time to time. Rally Inc. reserves the right to make reasonable changes in Products of any kind without notice, and to deliver revised versions of Products against any order, unless this right is specifically waived by it in writing. Rally Inc. Shall have no responsibility whatsoever with respect to the changes made by the manufacturer of Products sold by but not manufactured by Rally Inc. And Customer acknowledges that such Products are subject to change at any time and from time to time. Governing Law; Consent of Jurisdiction These terms and conditions are governed by the laws of the State of Texas, U.S.A. (without regard to its conflicts of laws). Customer hereby consents to the jurisdiction of the federal and state courts located in the State of Texas in connection with any dispute that may arise hereunder. Reporting of Discounts, Rebates or Other Price Reduction Programs CUSTOMER SHALL BE RESPONSIBLE FOR REPORTING ALL PRICES, DISCOUNTS, AND REBATES TO REIMBURSING AGENCIES TO THE EXTENT REQUIRED BY LAW OR REGULATION, INCLUDING MEDICARE AND MEDICAID, AND OTHER ENTITIES, MAINTAINING RECORDS THEREOF, AND PROVIDING INFORMATION TO REIMBURSING AGENCIES, IN ACCORDANCE WITH ALL APPLICABLE LAWS. ANY PRICE REDUCTIONS OR DISCOUNT PROGRAMS DESCRIBED IN THE INVOICE ARE INTENDED TO BE A DISCOUNT WITHIN THE MEANING OF APPLICABLE FEDERAL AND STATE ANTI-KICKBACK LAWS, INCLUDING, 42 U.S.C. 1320A-7B(B) AND THE DISCOUNT SAFE HARBOR PROMULGATED THEREUNDER AND CURRENTLY FOUND AT 42 C.F.R. 1001.952(H). CUSTOMER UNDERSTANDS THAT THE INVOICE MAY NOT REFLECT THE NET COST OF A PRODUCT DUE TO A REBATE OR OTHER DISCOUNT PROGRAM. CUSTOMER REPRESENTS AND WARRANTS THAT IT WILL SATISFY ANY AND ALL REQUIREMENTS IMPOSED ON BUYERS, INCLUDING WHEN REQUIRED BY LAW, THE REQUIREMENT TO ACCURATELY REPORT, OR MAKE AVAILABLE UPON REQUEST BY A FEDERAL OR STATE HEALTH CARE PROGRAM, THE NET COST ACTUALLY PAID BY SUCH CUSTOMER FOR THE PRODUCTS AND SERVICES COVERED BY THE INVOICE. FOR PURPOSES OF COST REPORTING REQUIREMENTS UNDER A FEDERAL OR STATE PROGRAM WHICH PROVIDES COST BASED REIMBURSEMENT, CUSTOMER UNDERSTANDS THAT ANY SUCH DISCOUNTS, INCLUDING REBATES, SHOULD BE PROPERLY ALLOCATED ON A UNIT BASIS SO AS TO REPORT A NET SALE PRICE THAT ACCURATELY REFLECTS THE TOTAL AMOUNT OF THE DISCOUNT RECEIVED.

Disclaimer :

Some information made available on this site may not be accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may also contain certain historical information that may not be necessarily current, but provided for reference and comparison only. We reserve the right to modify the contents of our site at any time, and it is your responsibility to monitor such changes when they occur. Occasionally our site may report information  that may contain typographical errors, inaccuracies, or omissions that may relate to product or services descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We take no obligation to update, amend, or modify those occurrences, except as required by law.